The English version of these Privacy Policy is merely a translation of the Japanese original prepared for your reference. The Japanese version of the Privacy Policy is applied to the User, and FROSK assumes no responsibility whatsoever for discrepancies of interpretation arising between the Japanese and English versions.

Privacy Policy


Article 1. General

FROSK, Inc. (“FROSK”) shall respect the privacy of the users of FROSK (including both the persons who use each service (“Services”) provided by FROSK and the users of the services that such persons provide by making use of the Services; hereinafter referred to as “User”) and shall manage the Personal Information of User with the utmost care. FROSK sets forth its policies as follows to responsibly protect the Personal Information of User, and will implement and maintain the measures thereof as well as make continuous improvements thereto. FROSK will comply with the provisions of laws, regulations and guidelines, etc., regarding the protection of Personal Information.

Article 2. Personal Information

In this Privacy Policy, “Personal Information” means, as specified in the Personal Information Protection Act, the information about a living individual which can identify the specific individual by name, address, telephone number, E-mail address and other description, etc., contained in such information (including such information which will allow easy reference to other information and thereby enable the identification of the specific individual).

Article 3. Gathering of Personal Information

FROSK shall obtain Personal Information by lawful and fair means, and shall not wrongfully obtain such information against User’s will. If FROSK gathers Personal Information, it shall notify or announce the purposes of use thereof in advance.

Article 4. Gathering of Non-Personal Information

FROSK may gather, other than Personal Information, information regarding the usage history of the Services or the services of the users of the Services which are provided by making use of the Services, as well as other information which, although it is unable to identify the specific individual, is related to User’s privacy. The purposes of use of such information shall be otherwise set forth in the Terms of Use, etc., of the Services.

Article 5. Purposes of Use of Personal Information

FROSK shall use the Personal Information gathered from User for the purposes set forth below:
(1) To answer or reply to inquiries or consultations from User;
(2) To caution or warn User who has committed an act which violates or might violate any term, etc., of the Services;
(3) To request User to provide his/her opinion or feedback regarding the Services;
(4) To require User who has obligations to FROSK to perform such obligations;
(5) To carry out the business of FROSK; and
(6) To use the same for the purposes of use otherwise set forth by FROSK in the Terms of Use, etc., of the Services.

Article 6. Provision of Personal Information to Third Parties

FROSK shall not disclose or provide the gathered Personal Information to any third party without obtaining the prior consent of User, unless any of the following items applies:
(1) FROSK provides any third party with only the information specified in Article 4, excluding any name, address and other information which can directly identify the specific individual;
(2) Disclosure is permitted by the laws and regulations;
(3) Disclosure is required by the laws and regulations;
(4) It is necessary for protection of the life, limb or property of a human, and it is difficult to obtain the consent of the User him/herself; or
(5) Disclosure is required by public organizations, etc., such as the police, the public prosecutor’s office, or the courts.

Article 7. Management of Personal Information

FROSK shall strictly manage the Personal Information and endeavor to preserve the confidentiality thereof under the Personal Information Protection Act; provided, however, that FROSK shall not make any warranty to User that the information will be completely prevented from being divulged, lost or falsified by another person, etc.

Article 8. Maintenance of Up-To-Datedness and Accuracy of Personal Information

To the extent necessary to achieve the purposes of use, FROSK shall endeavor to keep the contents of the Personal Information of User up-to-date and accurate.

Article 9. Inquiries, etc., by User

If FROSK receives a request from User for any inquiry, correction, addition, deletion, discontinuation of use, or erasure of the Personal Information of such User, it shall verify such User’s identity and, if FROSK considers such inquiry, etc., to have been made by the User him/herself, it shall respond to such inquiry, etc., within a reasonable period of time.

Article 10. Modifications to Purposes of Use, etc.

Any modifications to this Privacy Policy, such as the modifications to the purposes of use and management method, etc., of the Personal Information, shall become effective at the time when FROSK posts the modified Privacy Policy on its Website.

Article 11. Regarding the Use of Cookies by FROSK

FROSK may use cookies for the purpose of gathering the information specified in Article 4 and for other purposes. The use of cookies by FROSK can be disabled in User’s browser settings; however, in this case, User shall accept the possibility of inconvenience of any kind, such as being unable to check the usage status of the Services.

Article 12. Person Responsible for Management

The person responsible for the management of Personal Information at FROSK shall be as follows, and the contact information for any inquiries regarding Personal Information shall be the same:


Name of Company: FROSK, Inc.
Person Responsible for Management: Ayataka Yoshii, Representative Director and President
Location: Kioi Tower, 1-3 Kioicho, Chiyoda-ku, Tokyo
E-Mail: contact@frosk.co.jp